Don’t make your customers wait. If you get flooded with too much volume we can help now.
BroadPath provides high performance business, compliance, and technology services to healthcare payers and providers in commercial and government sectors.
We provide flexible on-demand surge support, overflow capacity, and Business Process as a Service (BPaaS) solutions to health plans and payers in the commercial, Medicare and Medicaid sectors.
We work with physician groups, ambulatory surgery centers, skilled nursing facilities, and hospitals to improve regulatory compliance, automate business processes, and drive top-line revenue growth.
We partner with healthcare organizations across all sectors. Whether start-ups or Fortune 500 companies, we pride ourselves in producing results our clients demand.
A startup Medicare Advantage plan in eastern Tennessee hired BroadPath to provide a fully outsourced year-round telesales solution. At the time, executive leadership had not selected the core technology platforms to handle CRM and broker credentialing functions. BroadPath agreed to develop a customized salesforce.com CRM platform that would integrate with our telephony system, automate key field agent and telesales functions, handle the broker credentialing process, and facilitate CMS compliance and reporting.
A Medicare subsidiary of a top 5 health plan needed to increase the size of their member service headcount by 400% in a very short time period due to rapid business growth. In order to manage the larger headcount the client decided to implement IEX workforce management and also needed assistance with configuration and rollout of that system. The client turned to BroadPath to provide the more specialized management resources and consultants and to fill CSR headcount gaps if local temp agencies came up short.
A state Blue Cross Blue Shield (BCBS) plan, already the predominant carrier with almost 80% market share, needed to prepare for a unique “private option” Medicaid expansion which would present as many as 250,000 new prospects. The federally-administered exchange was launching at the same time which presented both retention and new enrollment opportunities in the non-Medicaid individual market. The BCBS plan developed a “Go-Blue” and “Stay Blue” strategy which required a larger contact center operation and field sales presence statewide. The client engaged BroadPath to provide telesales, member retention, and field agent support with the understanding that a flexible partnership would be essential to succeed in a dynamic, rapidly evolving environment.
“In addition to making our SLA’s we also achieved the highest member satisfaction in over four years during Q4 – a remarkable achievement given our high volume. Thanks to you and the entire BroadPath team for your critical support in achieving these goals. When we started talking early last year there were many unknowns… Happily it was a great plan and one that was proven to be very effective. Please share our thanks with your project management team and all the other key members of your team. My sincere thanks for your support and professionalism in working with us.”
“I want to personally thank each of you for a job well done. Because of your dedication and commitment to excellence, you not only reviewed over 6,000 records, but you completed the task on time. We are able to meet our deliverable because of you… You surpassed our expectations!”
“BroadPath helped us strategize our approach to improving our success towards the goal of achieving the “high quality – low cost” designation on CMS’ Physician’s Compare website. With the move from volume to value, we want to be in a position of maximum flexibility in our ability to choose the best partners, and to negotiate from strength with our payers. BroadPath’s physician and regulatory compliance experts gave us the business perspective we needed to report effectively to PQRS, by picking clinically relevant measures and streamlining the data collection and reporting process.”
“You and your team are doing a wonderful job managing through this very busy open enrollment. It’s challenging to balance staffing needs with high volume, nights, and weekends and continue to make outbound calls. The results show you are striking the appropriate balance. It’s great to hear the positive feedback from members… Your efforts are appreciated!!”
“BroadPath offered us an economical and efficient method to meet the 2014 PQRS requirements, and avoid reimbursement penalties from making the wrong choices for our 30 eligible providers. Their response to our needs throughout was quick and helpful. Their demeanor was always friendly and caring. Their ultimate goal was to help us improve quality care for our patients, as well as meet the PQRS requirements. We are using their assistance again with 2015 PQRS measure selections, counseling of the requirements, and data scrubbing and submission”