Virtual Training in the Call Center: What We’ve Learned Over a Decade

By Carol Verderese

In the dizzying year of 2020 when working from home became the so-called “new normal,” BroadPath posted our work from home maturity model as a roadmap for companies abruptly forced to leave brick-and-mortar behind. Remote work was largely uncharted territory for these organizations, so our decade’s worth of experience as a 100% remote BPO became […]

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Medicaid Redeterminations 2023

By Carol Verderese

Among the many changes wrought by Covid-19 was declaration of a public health emergency (PHE) that ensured continuous enrollment in the Medicaid program for millions of low- and middle-income Americans. Under the PHE, states are required to keep people enrolled in Medicaid as a condition of receiving a temporary increase in the federal share of […]

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Don Hubman Named BroadPath CEO; Daron Robertson Moves to Chairman Role

By BroadPath

TUCSON, Jan 31st, 2023—BroadPath announced this month that company founder Daron Robertson has transitioned from his role as CEO of the global business process outsourcing firm (BPO). Effective January 1st, Robertson assumed the position of Chairman and will be working closely with BroadPath’s Advisory Board to provide ongoing counsel and oversight to the company’s leadership […]

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Staffing Shortages Are Bad for Our Health

Staffing Shortages Are Bad for Our Health

By Carol Verderese

The Covid-19 pandemic intensified a healthcare workforce crisis long in the making. Even before the pandemic, the United States lacked enough doctors to meet the country’s healthcare needs—the shortage of doctors in 2019 was around 20,000, and this deficit could reach 124,000 by 2034, according to the Association of American Medical Colleges.  Approximately 1.4 million […]

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FlexJobs Top 100

BroadPath Tops FlexJobs’ List as #1 Company for Remote Jobs in 2022

By BroadPath

  TUCSON, Ariz., January 19, 2022— BroadPath, a 100% remote work company that provides customer care and other managed services, has been ranked first on FlexJobs’ 9th annual list of the Top 100 Companies to Watch for Remote Jobs in 2022. This list is based on an analysis of approximately 57,000 companies and their remote […]

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Cameras, not meetings, cause Zoom fatigue

By BroadPath

By Allyson Mann In the post-pandemic world, a few things have become ubiquitous: masks, hand sanitizer and Zoom fatigue, or the feeling of being worn out after a long day of virtual meetings. But new research from a team led by University of Georgia psychologist Kristen Shockley suggests that it’s not the meetings causing the fatigue—it’s the […]

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Creating a Successful Remote Work Strategy for Businesses

By BroadPath

Daron Robertson is the founder and Chief Executive Officer of BroadPath, a global BPO service provider that has redefined how remote work is conducted. Since its launch in 2008, BroadPath has become widely recognized as “best in class” with thousands of employees working from home offices in 50 states and 4 countries. Daron has expanded […]

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