BroadPath Healthcare Solutions, a leading provider of health plan overflow services announced that it has signed a new contract with a top five health plan to operate its member services contact center operations.
Under the contract, BroadPath will provide a full-service inbound contact center that will help the plan’s members understand who is eligible, how to obtain proof of coverage, how to enroll, and serve as a general resource for information about the plan.
The service center will also leverage self-help options such as Web portal assistance and interactive voice response.
Founded in 2008, BroadPath Healthcare Solutions provides flexible, onshore Business-Process-as-a-Service (BPaaS) support to health plans and other healthcare payers. With its virtual at-home model and unique Bhive™ management and employee engagement platform, BroadPath has become a leading workforce innovator within the industry.
With headquarters in Tucson, AZ, BroadPath helps payers in the government and commercial sectors manage their business more successfully and economically. The firm offers services in sales and marketing, customer care, claims administration, medical review, provider data maintenance, provider credentialing, quality programs, and compliance audits, among others. Today, the company’s client list includes many of the most successful commercial, private, and government healthcare organizations in the country. To learn more, visit broad-path.com.