Provider Service Representative

Work at Home
Immediate

Job Description

BroadPath is hiring remote, work from home, Provider Service Representatives! Provider Service Representatives take calls from healthcare providers who will have questions regarding member eligibility, member coverages, benefit types, copays, and claims. Provider Service Representatives must commit to the entire duration of this long-term project as well as complete any required training(s). As a work from home associate, BroadPath will provide you with a Laptop, 4 Port USB Hub, Bhive Web Camera and USB Headset.

Responsibilities

  • Responsible for verifying member coverages, benefit types, eligibility dates, and claim payment/statuses for providers
  • Estimate member’s out of pocket expenses for select procedures or services and explain member copayments
  • Associates are expected to meet established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
  • Ensure compliance with BroadPath, Client, and HIPAA regulations
  • Review and Agree to BroadPath’s Bhive Agreement
  • Participate and Collaborate in BroadPath’s Bhive Engagement Platform

Basic Qualifications

  • Minimum of one year of recent experience working for a health insurance plan as a Provider Customer Service Representative
  • Strong computer and telephone multitasking skills including: the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with the call
  • Requires excellent verbal and written communication skills
  • Ability to remain focused and productive each day though tasks may be repetitive