Director of Human Resources

Tucson, AZ

Job Description


  • Bachelor's degree or higher in human resources or a related field, and 5+ years human resources director experience or an equivalent combination of education and experience
  • Experience directing the HR team/processes for a 5000+ employee call center
  • Strong experience in a national HR setting, administering and providing detailed directives, crafting policies, maintaining EEOC and national, multi-state, and local labor law compliance for all aspects of a vastly distributed (remote) workforce
  • Expertise in liaising with the EEOC, writing position statements, conducting internal investigations, and providing positive resolutions regarding claims, inquiries or complaints 

Basic Qualifications

  • Oversee the HR staff’s daily processes to include on-boarding, off-boarding, FMLA, leaves of absence, safety and worker’s compensation, and unemployment claims processing 
  • Build relationships with all business unit leaders, by being a strong and collaborative leader, an expert in Human Resources, who is clearly aligned with the business objectives
  • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management
  • Conduct or oversee investigations and consults with legal counsel as necessary 

Preferred Qualifications

  • Experience directing the HR team and processes for a 5000+ employee call center with international operations/workforce, and at least a portion of that workforce is work at home
  • HR certification i.e. SPHR, SPHRi, GPHR