Client Services Project Manager

Work at Home

Job Description

The Client Services Project Manager organizes, coordinates and oversees all coordinating details for our client projects. They are responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget. They monitor progress, and keep stakeholders informed the entire way. They are the person who has the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project. They seek to be sure they control risk and minimize uncertainty. The Client Services PM further ensures that the proper mix of technical support, procurement resources, guidelines, procedures, consultants, and software are available to support multi-discipline project teams for projects in the development, planning, or implementation stage. This role will ensure sustained project management across engineered Operations, drive continuous improvement and leverage Project Management best practices.


  • Provide project management for all client projects and ensure deliverables are being met within time and budget guidelines
  • Act as primary point of contact and project manager for client launch logistics, ensuring client success by communicating key deliverables and timelines to facilitate launches in a timely manner
  • Manage the prioritization of projects proposed by each of the business units in order to establish project management staffing levels, training, tools, and software across all business units
  • Provide leadership to ensure proper investments in tools, processes and people to govern Project Portfolio, Risk Reviews, Document Controls and Project Management training
  • Act as senior management to help settle disputes between the company and the client in order to fairly settle project- related contractual and customer satisfaction issues
  • Report to Executive Management on all projects at regular intervals to inform management on issues and seek their counsel as required
  • As necessary, report to external stakeholders (clients, suppliers, partners) on projects at intervals no less than what is required contractually
  • Provide leadership to ensure assigned staff successfully achieves Company goals and objectives

Basic Qualifications

  • Bachelor’s degree in Business Administration or Related Field; or 5+ years of Project Management experience in a client-facing role
  • 3+ years' experience with project implementation in the call center industry
  • Strong ability to handle client expectations and project scope during all stages of client engagement
  • Experience managing multiple projects with multiple work streams; Proven record of innovation and project results
  • Strong familiarity with project management software tools, methodologies, and best practices and agile processes
  • Proven ability to complete projects according to outlined scope, budget, and timeline
  • Strong financial knowledge and/or training with a highly developed understanding of operations, project processes and tools