Pharmacy Technician - AZ

Work at Home
Immediate

Job Description

Grow with a company that is passionate about helping you maximize your full potential. Become a part of transforming customer and client experience through the utilization of our innovative work from home technology. At BroadPath we believe in assuming the highest intention for others, our employees are empowered through their voices which helps us to continue shaping the emerging future, bringing innovation, and flexibility to the Work From home Industry. BroadPath is hiring Pharmacy Technicians with an Arizona CPhT certification to work remotely!

Responsibilities

  • Manage inbound and outbound patient calls in a timely manner using audio/video technology.
  • Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Seeks assistance with escalated issues involving patients or prescription guidelines from management.
  • Attending educational seminars and other learning opportunities to expand your knowledge of the company and position. 
  • Interacts with all internal and external customers in a positive and professional manner.
  • Document all call information according to standard operating procedures.
  • Utilizing software, databases, scripts, and tools appropriately

Basic Qualifications

  • Hold an Active Pharmacy Technician License through the AZ State Board of Pharmacy
  • High School Diploma or equivalent
  • 2+ years of front-line call center experience
  • Healthcare background experience
  • Aptitude to establish and maintain supportive customer relations with patients, advocates, healthcare providers and pharmacists.
  • Active listening skills and ability to proactively solve problems.
  • Ability to learn quickly, retain information & appropriately apply the knowledge to improve call quality.
  • Strong phone and verbal communication skills
  • Must be available to work some holidays and weekends.

Preferred Qualifications

  • 2+ years’ experience in community pharmacy
  • Demonstrated customer service skills
  • Knowledge with CRM systems, Salesforce a plus