Provisioning Assistant

Work at Home
Immediate

Job Description

The User Provisioning Assistant will be working directly with Operations, Clients, Training, Project Management, Reporting, IT, and Recruiting to process new hire ID’s and offboarding. They will submit, track, and escalate issues with all agent-client credentials, and ensure accurate rosters are available. In addition to this, they will manage attrition tracking within SalesForce and QuickBase. Daily, weekly, and Monthly reporting will be required. Must have working knowledge of Excel, highly organized, and excellent communication skills. Come work remotely with BroadPath! As a work from home employee, BroadPath will provide you with a Laptop, 4 Port USB Hub, Bhive Web Camera and USB Headset.

Responsibilities

  • Cleanup of PHI information
  • Contact Center process and support knowledge
  • High degree of customer service skills
  • High degree of communication and project management knowledge
  • Sense of urgency and ability to influence and negotiate
  • Ability to quickly analyze issues and determine a root cause
  • Ability to handle multiple issues and prioritize appropriately
  • Work with IT Service

Basic Qualifications

  • Advanced Excel skills
  • Intermediate to Advanced understanding of Microsoft Windows, Microsoft Office (high Excel utilization), user settings/preferences, and other common productivity tools
  • Excellent communication skills
  • Highly organized and sense of urgency
  • Ability to multitask

Preferred Qualifications

  • SalesForce, QuickBase, and/or Database experience 
  • Background in contact center operations 
  • BPO experience
  • Project Management knowledge