Provider Service Representative - $11.75 in Training & $13.50 in Production

Southwest
Immediate

Job Description

Grow with a company that is passionate about helping you maximize your full potential! Become a part of transforming customer and client experience through the utilization of our innovative work from home technology. At BroadPath we believe in assuming the highest intention for others, our employees are empowered through their voices. BroadPath is excited to be hiring Provider Representatives! Our Provider Service Representatives will handle customer support and deliver stellar service to meet the needs of our Client's Members and Providers.

Responsibilities

  • Supports Members or Providers with routine and complex inquiries 
  • Achieves individual performance goals as outlined
  • Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations.
  • Support member needs for basic inquiries and assistance involving their eligibility, ID cards, Member Portal, PCP changes, and personal information updates
  • Grit; demonstrated passion and perservance towards goals despite obstacles or distractions 

Basic Qualifications

  • 1 year Call Center Customer Service experience

Preferred Qualifications

Pay Structure
  • $11.75 Hourly Rate in Training & OJT (On-The-Job Training)
  • $13.50 Hourly Rate after OJT (On-The-Job Training) in Production 
  • $350 OJT Completion Bonus 
Our Member Service Representatives will enjoy the following benefits:
  • Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our Major Medical Plan and 401K  
  • Bhive Kit; includes a web camera that allows you to join our Connected Culture!
  • Employee Referral Bonus Program (Uncapped)
  • Weekly Pay